| Q. What type of products do you supply? |
A.
4ourhouse.co.uk have access to one of the UK’s largest selection of
electrical appliance accessories, consumables and spare parts,
delivered by an exceptionally user friendly web site, backed up by our
efficient and knowledgeable support team
This enables us to
offer our customers a comprehensive package of on-line shopping,
customer support, after-sales service and professional knowledge and
advice. |
| Q. Can I purchase items not featured on the site? |
| A.
In the unlikely event that you cannot find the part you are looking for
on the website, we may still be able to find it for you. Simply submit
a Product Enquiry (click here) and we will try and find the product you require. In the first instance
you will be provided with the option to view results found by our
search system or to continue submitting your enquiry to us. |
| Q. How can I pay for my goods? |
| A. At 4ourhouse.co.uk we accept all major credit and debit cards. We
utilise the industry-standard Secure Sockets Layer (SSL) technology to
encrypt all your personal information including debit and credit card
number, your name and address. If you are still unsure about sending
your credit or debit card details over the Internet, simply contact one
of our sales operators on 0870 4422 510 who will advise you of all available methods of payment. |
| Q. What information do you collect and why? |
| A. When you place an order with 4ourhouse.co.uk, we need to know your
name, e-mail address, home address, delivery address, credit or debit
card number card expiry date, your home and work telephone numbers.
This enables us to authorise your credit or debit card payments,
process and fulfil your orders and to notify you of your order status. |
| Q. Do you disclose your information to outside parties? |
| A. 4ourhouse.co.uk do not disclose any of your personal information to others. |
| Q. What do I do should I have a complaint? |
| A. Should you in any way feel dissatisfied with any part of our service then please contact us by email customerservice@4ourhouse.co.uk or by telephone on 0870 4422 510.
Should you still feel that your grievance has not been properly
addressed then you may, of course, continue correspondence with the
manager. In the event that no amicable agreement can be reached, an
independent ombudsman may be sought to settle the matter. |
